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Last updated: 21 September 2026
This Cancellation and Refund Policy applies to appointments, gift vouchers and physical products purchased through sixsencesspa.com or directly from Six Senses Asian Massage & Spa.
1. Business information
Six Senses Asian Massage & Spa is operated by KNV INTERNATIONAL LTD, company registration number HE427080, VAT number 10427080V.
Registered address: Tafoi Ton Vasileon, 4 Queens Gardens Dora, Flat 5, 8046 Paphos, Cyprus.
Telephone: +357 99 778982
Email: jessie@knvinternational.com
2. Appointment cancellations and rescheduling
- At least 24 hours before the appointment: you may request a full refund of the amount actually paid or move the appointment to another available date and time.
- Less than 24 hours before the appointment: payments and deposits are normally non-refundable. We may offer one rescheduling at our discretion where exceptional circumstances can be reasonably demonstrated.
- No-show: if you do not attend and have not cancelled at least 24 hours in advance, the booking is non-refundable.
- Late arrival: your treatment may need to be shortened so that later appointments are not delayed. The original booking price remains payable.
A cancellation or rescheduling request is effective only when it has been received and acknowledged by us. Please contact us using the telephone number or email address above and include the booking name, appointment date and order or booking number where available.
3. Cancellations by us
If we must cancel an appointment, you may choose either a full refund of the amount paid for the affected service or a new appointment at an available date and time. We are not responsible for unrelated travel, accommodation or other indirect costs, except where applicable law requires otherwise.
4. Refund processing
Approved refunds are returned to the original payment method whenever reasonably possible. We aim to initiate the refund promptly after approval. Your bank or payment provider may require additional processing time, normally 5–10 business days.
5. Gift vouchers
Gift vouchers are subject to the validity period and conditions shown at the time of purchase. They are not redeemable for cash and are normally non-refundable after purchase, except where mandatory consumer law provides otherwise. Lost, stolen or unauthorisedly used vouchers may not be replaced where ownership and the remaining balance cannot be verified.
6. Physical products
For eligible physical products purchased online, you may notify us within 14 days after delivery that you wish to return the product, subject to applicable Cyprus and European Union consumer law. Returned products must be unused, complete and, where reasonably possible, in their original packaging.
The statutory right of withdrawal may not apply to products made to order or clearly personalised, rapidly perishable products, or sealed products that are not suitable for return for health protection or hygiene reasons after the seal has been broken. This may include certain opened cosmetics or personal-care products.
Unless a product is defective, damaged or supplied incorrectly, you are responsible for the direct cost and safe return of the product. Please contact us before returning anything so that we can provide the correct return instructions.
7. Faulty or incorrectly supplied products
If a physical product is faulty, damaged on arrival or not what you ordered, contact us promptly with the order number and reasonable supporting details. Your legal rights to repair, replacement, price reduction or refund remain unaffected.
8. Services already performed
Where you expressly request a service to begin during any applicable statutory withdrawal period, you may be required to pay a proportionate amount for services already supplied. Once a service has been fully performed with the legally required consent and acknowledgement, the statutory right of withdrawal may no longer apply.
9. Statutory rights
Nothing in this policy excludes or limits any mandatory rights available to you under the laws of Cyprus or the European Union. If this policy conflicts with a mandatory legal right, that legal right takes priority.
10. Contact
Questions or refund requests may be sent to jessie@knvinternational.com or made by telephone at +357 99 778982.
